Policy

For all HARMAN Professional brands:

If a product is found to be damaged or defective at the time it is received by the customer, HARMAN Professional shall be contacted within 60 days (180 days for Partner Solutions Program members) of the purchase from HARMAN Professional or, with accompanying proof, sale to customer.

Upon receipt of a purchase order, a replacement unit is sent out and a return order is created for the defective unit.  If the defective unit is not returned within 90 days, customer will be contacted, and an invoice will be issued for the cost of the replacement.

Criteria

Advance Replacements can only be issued once the following criteria have been satisfied:

1. The defect is reported within the specified policy timeframe.
2. HARMAN Professional Technical Support approves the Advance Replacement after troubleshooting the reported defect or being satisfied that it cannot be remedied on site.
3. The Advance Replacement request is made by a customer with a HARMAN Professional account.
4. The customer provides a purchase order for the cost of a new replacement unit which can be invoiced to the HARMAN Professional account.